Market Conduct Examinations
Overview
The purpose of our market conduct activities is to review how insurance companies and their representatives treat consumers in the marketplace. The market conduct unit examines whether companies are following Kansas insurance laws and regulations in underwriting, policyholder service, claims, marketing and sales, producer licensing, and complaint handling.
The examination focuses on general business patterns or practices of an examinee. While not ignoring specific errors, the market conduct examinations concentrate on an insurer's general practices.
The findings of the examination are reported in a factual unbiased manner, and written in a form that relates directly to statutory and regulatory standards or requirements of Kansas. The commissioner will then decide what action, if any, is appropriate.
All documents are in PDF format unless otherwise indicated.
Company Examinations
2019| Key Insurance Company | Full Report |
2018
| Allianz Life Insurance Company of North America | Full Report |
| Allstate Fire and Casualty Insurance Company | Executive Summary Full Report |
| Liberty Mutual Group | Executive Summary Full Report |
2017
| Companion Life Insurance Company | Executive Summary Full Report |
2016
| Farmers Insurance Company | Executive Summary Full Report |
2015
| HumanaDental Insurance Company | Executive Summary Full Report |
| Safeco Insurance Company of America | Executive Summary Full Report |
2014
| Allianz Life Insurance Company of North America | Executive Summary/Full Report |
| American Equity Investment Life Insurance Company | Executive Summary/Full Report |
| American General Life Insurance Company | Executive Summary/Full Report |
| AXA Equitable Life Insurance Company | Executive Summary/Full Report |
| Equitrust Life Insurance Company | Executive Summary/Full Report |
| Farm Bureau Life Insurance Company | Executive Summary/Full Report |
| Jackson National Life Insurance Company | Executive Summary/Full Report |
| Lincoln National Life Insurance Company | Executive Summary/Full Report |
| MetLife Investors USA Insurance Company | Executive Summary/Full Report |
| Metropolitan Life Insurance Company | Executive Summary/Full Report |
| New York Life Insurance and Annuity Corporation | Executive Summary/Full Report |
| Ohio National Life Insurance Company | Executive Summary/Full Report |
| Pacific Life Insurance Company | Executive Summary/Full Report |
| Protective Life Insurance Company | Executive Summary/Full Report |
| Pruco Life Insurance Company | Executive Summary/Full Report |
| RiverSource Life Insurance Company | Executive Summary/Full Report |
| Security Benefit Life Insurance Company | Executive Summary/Full Report |
| Teachers Ins & Annuity Association of America | Executive Summary/Full Report |
| Transamerica Life Insurance Company | Executive Summary/Full Report |
| Variable Annuity Life Insurance Company | Executive Summary/Full Report |
2013
| Ability Insurance Company | Executive Summary Full Report |
| Farmers Insurance Company | Executive Summary Full Report |
2012
| Globe Life & Accident Insurance Company | Executive Summary Full Report |
| Homesite Indemnity Company | Executive Summary Full Report |
| Key Insurance Company | Executive Summary Full Report |
2011
| Coventry Health Care of Kansas, Inc. | Executive Summary Full Report |
| Guarantee Trust Life Insurance Company | Executive Summary Full Report |
| Progressive Direct Insurance Company Progressive Northwestern Insurance Company |
Executive Summary Full Report |
| Shelter Insurance Group | Executive Summary Full Report |
2010
| Travelers Insurance Group | Executive Summary Full Report |
| Trustmark Insurance Group, Trustmark Life Insurance Company Trustmark Insurance Company |
Executive Summary Full Report |
2008
| Auto Club of Missouri Group, Automobile Club Inter-Insurance Exchange Auto Club Family Insurance Company |
Executive Summary Full Report |
| Humana Group, Humana Insurance Company, Humana Health Plans | Executive Summary Full Report |
| Kansas Health Insurance Association (KHIA) | Executive Summary Full Report |
| Safeco Insurance Group | Executive Summary Full Report |
2007
| Auto Club of Missouri Group, Automobile Club Inter-Insurance Exchange Auto Club Family Insurance Company |
Executive Summary Full Report |
| Kansas Automobile Assigned Claims Plan (KAACP) | Executive Summary Full Report |
| Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company | Executive Summary Full Report |
| MEGA Life and Health Insurance Company | Executive Summary Full Report |
| Universal Underwriters Insurance Company | Executive Summary Full Report |
2006
| Americo Financial Life and Annuity Insurance Company | Executive Summary Full Report |
| Benchmark Insurance Company | Executive Summary Full Report |
| Metropolitan Property & Casualty Insurance Company | Executive Summary Full Report |
| Shelter Insurance Group | Executive Summary Full Report |